Return & Refund Policy

1. Eligibility for Return
You may apply for return within 30 calendar days after you receive the goods. Items for return must be unused, undamaged and kept in original packaging. Used, damaged or personalized custom items cannot be returned.

2. How to Apply Return
Please contact our customer service email first to get a return authorization before sending items back. Products returned without authorization will not be processed. Return shipping cost is borne by the buyer unless the item arrives defective or wrong.

3. Refund Process
After we receive and inspect returned goods, we will arrange your refund. Refund will go back to your original payment method, and it may take 5‑10 business days for the fund to show in your account, depending on your payment provider.

4. Damaged / Wrong Item
If you receive broken, damaged or incorrect merchandise, please provide clear photos within 7 days upon receipt. We will offer replacement or partial/full refund according to the actual situation.

5. Exceptions
Sale‑off clearance goods are non‑returnable.